Arby's - Centralia

Everything was great friendly staff food was the normal Arby's good! It was drive thru so atmosphere wasn't a factor.

Every time I come here doesn't matter what time of the day an I have been coming here for years. The staff is always friendly the food is freash an still hot when I get home. The only thing that has hurt my heart is no potaote cakes? Which is not their fault if they could they would?

I asked of an extra meat patty on my burger then someone came to us to say the it is not possible to add a meat patty to that burger. No explanation but in other words cant change our burger and walked away, she said she will have a manager talk to us. The manager never came but said no to the request. never offered a refund either, had to request a refund. Been here multiple times first time bad customer service, the cashier was awesome.

We ordered the new brown sugar bacon turkey sandwiches. When we got our order, they gave us turkey bacon ranch sandwiches. When I went up to tell the guy, he said I heard turkey bacon ranch, and when I told him what I ordered, he told me to calm down. I merely told him what I had ordered. The review on the brown sugar bacon with turkey is about a 1!!

Sat in line for 20 minutes only one car in front of us then another 10 minutes when we got to the window