Coffee#1 Aberystwyth - Ceredigion

Nice atmosphere and great selection of food and drink but staff really let it down. Queue to the door as they only had 1 person doing everything. Staff are disinterested at best and rude at worst. The price of the prepackaged snacks had dropped into the basket they were in. After putting my hand in to retrieve it to determine the price I was scored by the girl on the till and told they'd have to discard all these items. I'd normally understand if they were unwrapped items but they were prepackaged items a shop wouldn't have an issue if you put a wrapped item back so I don't get what the staff members issue was. Everyone has bad days but the attitude of this member stunk and I felt guilted into purchasing the item. The member of staff more or less threw my coffee at me after making it with no please or thank you. A huge disappointment as this coffee shop was one of the best in Aber but staff attitude had seriously declined although given they always seem to be short staffed I am a little understanding.

Dog friendly with plenty of seating downstairs and upstairs. Great coffee and a small selection of gluten-free cakes. Could do with another toilet as often a queue

The cafe has a great position in town and is usually pleasant to visit, however the lack of care from staff lets the cafe down greatly. The staff are unfriendly, rude and abrupt, and when in a customer service role, it is simply unacceptable. Regardless of how busy (or their lack of during my most recent visit) it’s the staffs’ job to appear upbeat and friendly, however on each of my most recent visits over the last 3 months they have not, and there appears to be a cannot be bothered attitude towards their job role and customers. On top of a bad attitude from staff, during my most recent visit on the 13th of November a member of staff was unnecessarily rude, and her poor manner and public outburst did not reflect well on her or the café. The member of staff highlighted yelled at me and my friend upon leaving through the wrong door (unknowingly). When we left through the door, the member of staff yelled at us and continued to shout at us in the street and slamming the door behind us in front of other customers and passers-by. The pedestrians outside commented on her rude behaviour towards customers was and how it reflected extremely poorly on the café. Rude and unmotivated staff is the impression I have taken from the establishment over the last 3 months, and I would expect more from a well established café.

When at university in Aberystwyth I would enjoy this coffee shop stop as a treat. Working in Aberystwyth so had to return. But so disappointed. Waited 25 minutes and only four coffees to be made before mine. Not the place to go if you want a quick take away. Cakes use to be amazing. Now very dry and my coffee wasn’t even that warm. Upstairs is still very pleasant and great to catch up on emails. But think they need to get the hoover out and have a good clean

I love Coffee #1's hot chocolate, not on this occasion there was far much chocolate. Also all the tables had dirty plates and cups on them and it was not overly busy. We always make a beeline for this coffee shop when we come to...