Loaded Elevated Nachos - Charles

I ordered online and picked it up in the restaurant. The nachos were good but I feel like they would be WAY better eating them fresh in the restaurant.I had a terrible experience with the staff. I was not greeted for 5 minutes, as I stood by the counter waiting for someone to come assist me. They were behind the counter but didn 't say a word. No acknowledgement. It wasn 't very busy either. The lack of communication was unpleasant.When someone did come to help me, she just said Name? no Hi, how can I help you? She said NOTHING else the entire time she threw my nachos in a bag. Just slid the bag my way. To top it off, one of my orders was missing the cheese, which was extremely disappointing. UPDATE The owner reached out and handled the situation very gracefully. I will most definitely give this place another try.

2nd time here, chose different options both times, both were great! Friendly staff!Dietary restrictions: There's a sign by the counter that tells you what ingredient is included in each dietary restriction group, very helpful!

Crab rangoon nachos were great, definitely could tell they took the time to figure out the correct flavor pairings when crafting this particular recipe. However the Frito Pie was bland at best and just generally subpar, the chili itself lacked any type of flavor and was overwhelmed by everything else including the fritos which should not have been the most distinct thing I tasted out of this.Also the lack of space to find somewhere to sit has been a common concern and I can definitely vouch for anyone who has that concern. Was like a can of sardines.

Absolutely NOT worth the price. Two full plates of nachos and two fountain drinks cost us nearly $50. Food looked and tasted good but was served lukewarm at best my plate was almost cold. Place is very small and seats maybe 15 20 people at best so if there's any customer traffic you may have a hard time finding a seat. I'm told they're owned by Sugarfire BBQ which would track with the lackluster experiences we've had there too.

Delicious food!! Consistently good! Love that I can change up the protein for any item on the menu. Often order online and my order is always ready so quickly.