Firebirds Wood Fired Grill - Charlotte - Southpark

Experience in the theory I've ever had a firebirds at one of our stalls. food quality was very bad service was not attentive. floors were dirty tables were sticky not back.

That was our first time here. we chose the restaurant weekly menu. we all ordered tomahawk black cord. they were quite understated. we returned them twice and one of them was still raw at the third attempt. my friend ended their order to switch to the main rib and clearly specified it wanted to do it well. it wasn't! brownie sundae was not what we expected! we asked for sangria and said they did not serve it, as well as margaritas. the bright side is that all staff members were friendly. our server willie was really nice and friendly. he saved our visit by providing us a great service.

That was my third visit. always an excellent choice!

The entire team was attentive, friendly and courteous to ensure that our visit was great.

Made a reservation for restaurant week at 6:45. I checked in with the hostess a little earlier than the reservation time was told they would come get our party. I checked in again around 7 was told they were just waiting for 1 party to leave so they could combine tables. At 7:15, 30 minutes past our reservation time, we were finally seated at a round table (not 2 tables pushed together). Another 10 minutes pass before someone comes to our table. At 7:45 we finally get our ordered drinks, wine diet cokes, one hour after our original reservation time. Never got waters or silverware. One tiny load of bread for 8 people even though the waitress said she would bring another. Our party told our waitress that we were disappointed with the service so far and it’s been over an hour and we still don’t have any food. Very shortly after that we receive our food. We express our disappointment again. Then we’re told that we would be receiving desserts on the house, AFTER we’ve already finished our desserts that came with our restaurant week meals. Another 45 minutes go by before we receive the free desserts that we didn’t even need or want in the first place. At 9:15 we finally pay our bills leave. 2 hours and 30 minutes after our original reservation time. Absolutely horrible experience waitstaff organization. Severely understaffed with untrained young employees. All in all terrible restaurant week choice all 8 of us felt disappointed.