Penn Station East Coast Subs

I usually enjoy Penn Station, but I won't be coming back to this location. This was my second visit, and it was disappointing. I placed a cold order online and arrived at the specified time for pickup. I waited at the counter for several minutes before an employee, who was standing right in front of me, finally acknowledged me. It felt like the staff would rather be anywhere else. My order was haphazardly put together, the tortilla was so hard that it broke apart, and some ingredients were missing. It was definitely not worth the nearly $10 I spent.

I ordered online and went to the store, but my greeting was very unwelcoming. When I mentioned my online order, I was told to wait without much courtesy. I asked if I should go to the register since I ordered online, but I was responded to in a rude manner. At the register, I was ignored by three different employees while they assisted customers who had arrived after me. Eventually, they finished my order but forgot the cookies, which I had to go and retrieve myself. I'm very dissatisfied with my experience. The staff needs to improve on welcoming customers and providing updates on their order status, especially for online orders.

I have been dining at this Penn Station location for years, but today I experienced the worst service I have ever encountered. I am very disappointed. I waited 15-20 minutes without even having my order started. The staff seemed more interested in socializing with each other than attending to customers. We even had to clean off our own table because every table was covered in food and trash. It's worth noting that we were the only ones in the restaurant at the time.

I love the Fritten! So fresh! I usually get a regular size and that enough for me, some times when I can?t decide what I want to have multiple snack size versions of the subs, perfect 3 bites.

Good subs. Sometimes the orders are just wrong. Ordered a BLT as it comes, got only bacon, nothing else. Lol, I guess at least it had bacon. Catch them when they?re not busy, maybe orders will be correct.