Second Cup Café - Châteauguay

Delicious coffee and personal friendly. on the negative side we can sometimes not go in if we want to sit because the pupils take hours tables. Today 5 tables were recorded by one or two students on each table, books on tables and handbags with empty chairs of tables for 4 or 6. the students were there before we arrived and were there when we left an hour later. the administration must set a deadline for how many hours students can park at the tables with a cup coffee, so other customers can also use tables. whatever happens to libraries as study sites?

I am very sympathetic to the labour shortage that is affecting the customer facing industry right now and know that they are trying their best with the staff that they have. Issue is, the one area that cannot be compromised or be overlooked right now is cleanliness. This store has their priorities in the wrong places. The state of the Second Cup on Pierrefonds was terrible this morning: dirty sticky tables , soiled garbage area and even worst was the bathrooms the women's bathroom is out of order and the men's toilet was so putrid I couldn't use it . I haven't see a bathroom this bad in a long time. The only saving grace is that my coffee was decent. Please please put a focus on cleanliness at a time like this. The unboxing of the mugs cups you received could have most likely waited as the store had a total of 5 customers in the 2 hours I was there. I will not be going back anytime soon even though the location is practical.

Serious health violations. Employees with mask below the nose and floor was dirty. I was the only client waiting with 4 employees and was not served within 10 minutes, so left. They are more interested in restocking items, talking and training employees than serving clients.

Service, coffee, and food are alright, but I gave it 1 star because the bathroom at least the men's was filthy! It really looked like it hadn't been cleaned for a few days. This place has really gone downhill since it first opened.

What an embarrassment for Second Cup. Sad when a franchisor has to resort to keeping franchisees that do not know what they are doing because the said franchisor does not have the legal financials to discipline their franchisees. Customer service was non existent. In such a business where competitors are on every corner, service should be a priority. When I asked for a particular coffee I was asked to go to another store to find it....enough said. Would have given 1 2 of a star if the option was available.