Sbarro - Cheektowaga

Literally placed an order over the phone, got there and they all look at me like they didn't know anything about it. It's sad that I gave my name and everything and when they figured out I called they just threw the pizza in and acted like nothing happened!

Guy who asked what we like was extremely kind. Greeted us with a how are you even though it was quite busy. I asked for garlic bread with my order, however they didn’t add it to my order in payment. When I went to pick up my whole pizza, I let them know that I didn’t pay for it so we can leave the garlic bread. Staff was very kind and offered this to me as they knew I mentioned it a couple times. Great customer service!!!!

Pizza was ok but nothing special. I think it could be better if it was straight from the oven. However they make it first, put on the counter and if anyone orders a slice, they heat it up. I guess as it is fast food, it works quicker that way.

I asked for spaghetti and they gave me buttered noodles