Subway - Chelmsford

I discovered a big black hair in my wrap, and all they offered was a replacement, not even a refund!! I would not go back to a place with such low hygiene standards.

While waiting at Chelmsford Bus station, this restaurant is a convenient option, especially during cold weather. It offers the typical Subway menu in a clean and simple setting, with reasonable prices. Personally, I didn't find the sandwiches very appealing, but I noticed they now have vegetarian options and salads that seem like a healthier choice. During my visit, there was a lot of foul language from customers trying to use the restroom, which is now only accessible to those with disabilities as it is locked.

I have to tell you I am actually writing a formal complaint to the franchise. The whole time we were there the workers never changed their gloves, cross contamination in foods as well as whatever they touched when not in view. Their fillings tasted off, the tuna tasted like it had been left out and was dry, not how it should be. The facilities were filthy. The staff didn't even know their menu! This poor man just wanted an item off of the savers menu, he was very clear and the whole place could see on the board what he was ordering. The staff member argued with the man because he was not listening to the order. Never had an experience like this with subway but that's one establishment I will be avoiding

Subway never disappoints. I always make sure to eat a sandwich with plenty of vegetables to maintain a balanced diet. The prices are reasonable, the portions are generous, and it's always fantastic.

The staff were so rude! The older lady spoke to us like rubbish when we enquired about a meal deal. Then the younger lady mucked our order up and wouldn’t sort a refund. They then stood together slagging is off for all to hear. **** service and disgusting staff.