Crave Bakery Coffee - Chesapeake

The online ordering system is useless. We placed an order for keto cupcakes, the order confirmation shows the flavors we requested, but the store did not get that information. When we showed up to pick up our order it was not ready and they did not have the cupcake flavors we requested. The cupcakes we were given are STALE and hard as rocks. Here I was expecting freshly made cupcakes for my birthday and I am given cupcakes that are barely even edible. I would be mortified to give these away, let alone charge $6 a piece for them. What is even the point of having an online order system if it doesn’t actually take the order? At no point did anyone from the store reach out to inform us that we would not be getting what we ordered.The man behind the counter was barely cordial, no apologies or even attempts to remedy the issue. We ended up with stale cupcakes that were not even close to what we ordered. We will not be returning.

DO NOT USE THEIR ONLINE ORDERING. Ordered 3 days in advance, so they had plenty of time to reach out. Their online system offers the ability to offer specified items. But what they get in the system is just a generic item order. When I arrived, they had nothing except an excuse. “Oh it should’ve been blocked. Yeah sorry about that.” Well it didn’t. No attempts to reach out. Nothing. Barely an apology. For as much as you push your online ordering you’d think it would be sensibly used.Worst service. WORST customer service. If you’re going to leave your husband running your store maybe you should have it so he doesn’t have to call you to explain orders.

I don’t recommend it to anybody. I’m sure some of the desserts are great, but it is way over priced for warmed up bagel with some normal cream cheese which was supposed to come with their “homemade blueberry cream cheese.” There’s so much on the menu that is way overpriced. I was so disappointed in the bagel I’m glad I didn’t get the $14.50 BLT that I was originally going to get. My recommendation, go grab some lunch then get a dessert there…or just save your money and don’t risk it.

Absolutely delicious! Their menu is huge and offers a lot of variety. The giant garlic cheddar biscuit is out-of-this-world good! The staff were very friendly and personable too. 10/10 recommend!

Nice place, great coffee and breakfast sandwiches. Bakery had some great looking treats also. Bread pudding was yummy