Sarku - Chesapeake

Why are you guys giving smaller fried rice portions to certain kinds of people? We tested this 5 times at this location and you do it every time. You give a full scoop less rice for the exact same dish to certain kinds of people.

Taste is not what it used to be anymore. Price increased, while quality and quantity goes down. I ordered extra meat for an extra 5 small pieces of chicken. Shouldn't cost 1.99 extra for that.

Today 31 Aug 2022. I have been to this Sarku at Greenbrier Mall for many years and I continue to get the same chicken and shrimp teriyaki with no vegetables but extra rice in place of the vegetables. The younger employee there gave me half a plate of rice and I asked him for extra rice in place of the vegetables he said, I gave you extra, I stated that the gentlemen in front didn't get vegetables and he has a full plate of white rice covering the whole styrofoam try. The gentlemen in front of me agreed and asked the young employee to add more for me. The young guy got loud and said I gave you white rice. I said we shouldn't argue over this and he walked away mumbling something. I asked him did he say something in Spanish because I speak Spanish and heard the foul language, he stated he spoke english. I asked for vegetables and he refused. Then a young lady two spaces ahead(standing there with me) of me stated she asked for fried rice with her teriyaki and the young man stated no you didn't, she stated yes she did. He stood there and wouldn't change her order to the correct order and made her take it in which the young lady had no choice. There customer service was absolutely unprofessional in the way they handled mine and the young ladies. Maybe it was a language barrier mistake on thier part but the employee was very unprofessional. This review deserves an email back from the owner. No one should have to go through this, especially two people in the same line. Maybe add measured scoops to ensure and show the consumer the proper amount. Last time I come there, horrible unprofessional service.

It is kind of pricey but it is all you can eat Japanese food including sushi which is surprising. Walked in starving and had to be rolled out stuffed. All the food was great and not what I expected from all you can eat style. Normally the quality suffers when you can have as much as you want. It was $36 for all you can eat plus my drink. That would be the cost if I went anywhere else and got 5 sushi rolls and I ate that plus other menu items including delicious gyoza, chicken skewers, miso soup, and I can keep going on. I ate my fair share and wanted to get more but had to stop. Great service and great place to go with friends.

I highly recommend avoiding Sarku Japan at Greenbrier Mall. It's not worth your money. The food quality is poor, and if you're considering alternatives, Lynhaven Mall is a better option, although I wouldn't choose them either due to their high prices and reduced portion sizes. Overall, it's a rip-off! Food rating: 1/5.