Chatwins - Cheshire West and Chester

The staff are good, very helpful for queries. Snacks are very good. The window display shows all the meats available for then larger snacks, sausage rolls a speciality.

Had a lovely sandwich at our new Chatwins today, great prices and great choice of food, we will certainly be going again and so great to have a place around the corner to buy sourdough.

The restaurant offers a wide variety of sandwiches. We tried the hot roast sandwiches and found them to be excellent, delicious, and generous in portion size. We also had some massive toasted sandwiches in the cafe.

I have visited the new restaurant branch multiple times since it opened, and I must say I was surprised to read some of the negative reviews. The women working behind the counter always provide excellent customer service, even in a busy setting. I have never made the mistake of taking the wrong order, but if I did, I wouldn't blame the staff for my own error. The food is consistently fresh and served with a friendly smile.

The service and setup for payment at this restaurant were shocking. I ordered a sausage roll and two cakes at the counter by the entrance, but had to pay at the opposite side where the staff took my money without saying please or thank you. Then I had to try to find my bags among other customers' purchases. A more competent and professional staff would bring the bags to the till and hand them to the customer after payment. Unfortunately, I ended up with only two items in my bags when I got home. When I called to complain, the assistant manager named Becca was very rude and unhelpful, offering a refund next time I visited instead of apologizing for the mistake. This kind of service is unacceptable and shows that the staff need better training. I will be sending my feedback to the head office to address these issues. It's no wonder the reviews on TripAdvisor are not positive.