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Feedback gevenWe dined at the restaurant for the Sunday Champagne menu priced at £45 per person for 3 courses. Unfortunately, the chicken terrine starter had sharp bone fragments in it. When we informed the kitchen, there was no response. While we did not expect a discount (we left a gratuity as the waiting staff were lovely), we did expect at least an apology from a well-managed kitchen. One of us ordered the cod for the main course, but it was not a complete meal - there was a reasonable piece of cod but very little else served with it. The Champagne menu ended up costing £45 per person plus additional charges for a complete meal. The issue here is not about the money but feeling misinformed. The restaurant needs to improve their service and treat customers with respect.
The Brasserie at the Grosvenor hotel is a fantastic option for a meal at a high-end restaurant without breaking the bank. The tables are nicely spread out, allowing for a peaceful dining experience in a quiet atmosphere, a refreshing change from the usual noisy restaurant scene. The menu offers a variety of delicious dishes and the service is top-notch. The food quality is impressive, consistent with the high standards of a hotel with a Michelin-starred restaurant like the Arkle.
The food was excellent and the chef was top-notch. The meal was flawless, a perfect 10/10 rating. Highly recommend this restaurant and I will definitely come back for the champagne Sunday menu. I chose the pork belly dish which was cooked perfectly and served with vegetables and roast potatoes. The staff were very accommodating to my gluten intolerance.
Booked a table for our anniversary and birthday celebration, shown to our table ordered our first course which we chose soup ,very nice and tasty was told it was a new recipe the only thing was it stated came with crusty bread,but did not receive any. Next main course husband had steak which he said was the best steak he's ever had but it again state comes with vine tomatoes, but he didn't get those either, sweet l opt for the chic tart it was that hard nearly broke the plate trying to get the fork through it , milk Ice cream no taste at all . To go with meal had bottle of wine cost £37 (one of the cheapest ones) looked it up and the exact wine in shops is £11.50 l know you pay more at restaurants but that was more than 3 times more not only that payed £1 for waiter to open and pore it , husband went to pour us another glass and waitress rushed to pour it for us another £1 according to bill then 12 1/2 tip , l know l should of complained but as it was a special occasion didn't want to make a fuss , very expensive meal , don't mind the cost if it had been perfect, lastly trying to pay nobody came to us with machine so had to pay on way out at door, like you would expect to do at a cafe ,not a top restaurant . Will find somewhere else next time.
I was in the city with my son, who very kindly offered to treat me to dinner. Neither of us had dined here for some years, so decided to give it a go . We waited until after 5.00pm as the casual dining menu looked uninspiring, but the a la carte promised more. Without going into tedious detail , the surroundings, staff ,food and wine were wonderful. We shall be back .