Sheradon Grill Wok Bar - Chester

We ordered Chinese food on Saturday 9/3/24 through Deliveroo at 7.45pm maximum delivery time given as 9.05pm. Got to 9.10pm, order acknowledged and told driver was on the way. Tried ringing at 9.30pm phone rang out. Got through at 9.45pm was told again with driver. I cancelled. We were clearly lied to. 2 hungry parents with a small child so we couldn't wait longer.

I’ve been here twice now and both times the food has been really good quality, particularly the meat. Portion sizes are really good except the salt and pepper chicken, I thought that could have been bigger and needed more veg. The prices in the store are reasonable but they charge more on the app with a service charge which I don’t like. The foods always been hot and they have a good variety of choice. The young staff that work there are lovely and professional too.

Arrived to one other customer in the shop (Sunday night, 7pm) and three staff behind the counter, totally ignored for a good five minutes like they were rushed off their feet. Eventually served by a very young lad whilst the manager just watched. Spent £25.00 on food, then remembered I forgot to order chips and curry sauce for my son. Ordered and went to pay the £4.20 served by the manager (so it said on the back of her tee shirt) and asked for an extra 50p to cover card charges as my order was below £5.00. Explained I’d just paid £25 for food and she shrugged, said sorry and walked away. What great customer services from a Manager, then topped off with mediocre cold food !!!

We had a Valencia which we have had before from here. I would say it was not a patch on the last couple of time we ordered in. I’m not a big meat eater so I was as normal looking for the onions, peppers and prawns………….. where are the prawns????

Excellent takeaway with friendly delivery drivers and delicious food. Salt pepper chicken and chips are to die for. I have frequented this Chinese/ chippy over my last three years of being in Chester and have only been let down once which was during the World Cup. Manager quickly responded to a complaint sent via email and refunded the cost. Since then there have been no issues and it is still my favourite place to order food from.