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Feedback gevenThe food is pricey but of high quality . The service is exceptional. The vibe is welcoming , warm and friendly.
First of all, the only reason I am not giving this a zero star review is because the food was superb. Starting with the good; we ordered two appetizers, both of which were lovely (highly recommend the Philly Cheesesteak Roll and Calamari). Moving onto entres all of them were served hot and prepared correctly in accordance to our order, which unfortunately is a rarity these days. For desert we ordered the Strawberry Shortcake and Creme Brûlée Cheesecake which tastes as good as it sounds. After we finished desert is when things went south. Earlier in the meal I had thought I saw something run across the floor under our table and I was told it is nothing to worry about. Lo and behold the table next to us stood up and pointed saying there was a mouse. Sure enough, it was scurrying around the dining room floor. This is absolutely revolting. We told staff about it who did nothing at all. Our waiter sent over the manager to speak with us about it and made things worse. He voluntarily disclosed that we have pest control here every day something that is unacceptable especially as he said this has happened for the PAST 10 YEARS. Don 't worry though if everyday is not enough for the pest control to be there every month they come and drill the walls because the mice burrow into them EVERY MONTH! SERIOUSLY! How can a fine dining restaurant have a mice infestation for the past 10 years? Their answer is the movie theatre next door attracts mice . How is this not a health code violation? Why do you continue to operate a restaurant at this location? If I am paying upwards of $100 per person I expect better. Saving the best part for last when the manager came over we expected him to comp our deserts or at least something basic to make us feel validated and that he cared, but he offered that if we wanted to order another desert it would be on the house. Asking for the bill, I expected at least one item would be taken off. To my surprise NOTHING WAS! Never come to this restaurant unless you want a $500 bill with a side of mice droppings. I included a video of our furry friend below.
Whoever was working the bar on March 10th 2024 during the brunch shift was an absolute kaleidoscope of misery. If you are unhappy with children at the bar please talk to your manager about the policy or let us know that you are going to be uninviting and rude during our experience in your restaurant so that we can leave and go somewhere else. We were told our well behaved children could sit at the bar and they were so happy about it. The only reason that I 'm leaving a 2 star review is that I have met the owner of the restaurant a few times over our many years in the city and he is genuinely a great guy and the food was often great. If you are wondering, we still left a 20% tip in hopes that the misery our children created within the bartender didn 't carry over to his next guest, which hopefully weren 't the youth. We won 't return. Be better; your restaurant for better or worse is attached to a movie theater and thus will bring children. (Also if you are wondering our kids have grown up frequenting some of the best restaurants in Boston and have often been complimented for being so well mannered.
A little disappointed in my experience here. First off we didn't have a reservation so we had to wait, which wasn't a problem. The problem I had was with the host who kept giving us false promises. Told us to check in half an hour, fine. Table wasn't ready. Had to wait 10 minutes more, wasn't ready. Finally he said okay I have something. Felt like he didn't want us to dine there. The food itself wasn't all that good either. We ordered the spaghetti which tasted like it had no spices whatsoever, very bland. The popovers which everyone seems to rave about didn't do it for me, they tasted very eggy and like a pancake, which isn't what I expect from a dinner roll. The best thing we ordered was the steak and cheese spring rolls. However they forgot to make them for us so our appetizer didn't come out until after the main course did. The waitress apologized but still it was quite frustrating. For being an expensive and fancy restaurant I expected more out of the food quality.
Went there for a work event, so we only had a limited menu. That being said, filet mignon was perfectly cooked and seared. Tiramisu was great too. I cannot comment on service since this was a group event. Ambiance was decent.