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Feedback gevenI am adding a star to my review. The general manager called and followed up to apologize for my negative experience. He personally took the time to address the issues, which shows concern. Unfortunately, the experience only got worse from there. Our food was served at different times and our waitress mentioned that someone had messed up our order. The credit card machine broke down after we had already boxed our leftovers, and they wanted to write down our card information on a piece of paper, which was not secure. The chaos was evident in the restaurant, and even the police had to be called at one point because a customer was so angry. The manager never came to our table, even after waiting for half an hour and asking for her multiple times. The staff seemed unorganized and there was a lack of competence on the night shift. Overall, this was a service issue that could have been handled better. The meatloaf tasted old and the salad was watery. I have visited Miller's Ale House before and never had an experience like this. The situation was a complete mess and the handling of the staff was the main reason for the disorder. It's disappointing to go to a restaurant where the system is not working, and I had to wait so long to pay while being treated poorly. I understand that things can go wrong, but the way the situation was handled was unacceptable. It's clear that this restaurant is in trouble.
Lunch, plenty of availability of table and waitstaff, took a bit to get desert delivered but everything was good.
Ordered delivery via an app, the order was confirmed by the restaurant. Apx 20 mins later the delivery driver was there to pick up but sent me a message saying they were waiting for the order still. Then sent a message with a picture of the restaurant doors closed and no one in sight. The hours on the app and posted online stated the restaurant should have still been open for at least another hour. And then the order was canceled via the app AFTER the driver wasted time and gas to pick up. They wasted my time and money too. I could have ordered from somewhere else. Won't be ordering from here again. I should have read these other reviews first. This place sounds super unprofessional. Don't confirm the orders if you are going to close early. Use the technology and update your hours accordingly.
Awful...it took too long for the waiter to take our order and when he did he didnt take everybody's order said he was comng back. He never did. The manager came over and then he told her he took our order but it was never put in. The thing about it there was only three tables with customers in the whole restaurant. The staff were talking loud and some were cursing. I will never return to this restaurant.
Worst place ever . Went there expecting a good meal and all I got was a mangled steak that was burnt up. And was supposed to be a 10 Oz steak looked like 5oz . The only good thing was our waitress and water. Never again will I go there again.
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