Goldcoast Social - Chicago

This was our second time at brunch and it was vastly different than the first! We waited more than 20 minutes to be greeted by a host to check-in for our reservation. We resorted to call the restaurant to ask for a host to be sent over as a line was forming, and we were afraid we'd be considered a no show. Once sat, we thought it was a bit unfair that we had to purchase bottle service in order to keep our table. We had reserved our tables weeks in advance to dine-in, we were going to be consuming food and mocktails. Most of our party does not drink alcohol. The first time, we did not receive this condition. I'm assuming it was based on demand, as the second time, Gold Coast was packed. Additionally, our entire party was also not able to be seated, which goes again to the frustration that we had made our reservation weeks in advance. The rest of our party had to stand up (and eat while standing up, which was so uncomfortable as people dancing were being squished together while we were all trying to eat). Furthermore, it did become blatantly unfair once the table next to us finished and other people near the bar made their way to that table to claim it. No one was approached by the staff to explain the same condition to keep the table as they did to us. It might have been an out of context observation, but it would be best if these conditions were fair and explicitly stated to everyone. This experience was frustrating overall. I understand the demand, and was disappointed as I know this wasn't intentional, where some things are out of anyone's control. Thank you for your time.

Terrible service, had reservation at 1:15 got there at 1:16 said there was an hour wait because nobody arrived in time, so we waited. Got sat at around 3, we went for the bottomless mimosas, they said they weren’t doing that anymore so we just ordered appetizers and left. We were never informed that brunch was over at 3 which was when we got sat. Wouldn’t go back.

I would not recommend this place to anybody. Had a reservation at 12- didn’t get seated and 1220- ok fine. At 1:30 They came up to tell us we have 10 more minutes at the table and then we had to leave. It was clear they overbooked and we’re just trying to get a table for another party; However, when we paid for bottomless mimosas and the reso was for 2 hrs (per open table) it was extremely annoying to be told we have only an hour to enjoy that. Once 2 more people came up for us and told us we had to leave we were done arguing and asked for the check. The bottomless mimosas (that were listed as $35/person) was rung up by the server as $35/person/pitcher and our bill was almost $400 for 3 people. When we asked why it was charged that way when they advertise it as $35 a person they just apologize and say I’m sorry for the miscommunication.  I couldn’t tell if our server was just new and didn’t know how to properly ring it up or if they just try to take advantage of intoxicated people in their environment to get more money. It’s not miscommunication that upset us- It’s the incompetence of the staff that all seem on different pages. Either way I will not be going back. The food wasn’t good. The drinks were warm. The music is way too loud and you can’t hear the person next to you without screaming. The bathrooms we’re “flooded” and we have to use them men’s. Nothing good to say about this place.

I was there for a Barbie Brunch event held at this restaurant and so I think it’s a bit different rhan the actual dining experience itself during normal business hours for this restaurant I can only jusge the event and the promotors and it wasn’t all it was hyped to be! Disorganized, issues with reservations and seating, issues with bottomless mimosas promised to us with the ticket purchase they ended up running out of champagne and I did not get to redeem the last hour of my bottomless mimosa deal, they were adding automatic gratuity to a table with just 3 people, automatic gratuity is for a party of 6 or more promotor and serves seemed overwhelmed needless to say I will not be attending anymore events here.

Wasn’t open…even though everything said it was. Even had reservations on OpenTable. Instagram page even said they were open