The Gringo - Chicago

This place is closed! Why is it still on opentable?

They should probably work on closing reservations for Mondays. A friend and I were excited to make a 5:30 pm reservation on opentable only to find they are closed. I know technology problems arise but it should be addressed.

So today was my first time going there with a few friends and I was highly disappointed. We ordered the quesadilla and told the waiter twice to make sure it’s vegetarian as we are vegetarian. He said yes it was all fine. We get our food, after eating most of the quesadilla we discovered that it has fried pork skin. We mentioned this to the waiter and he apologized and owned up to his mistake. We were like it’s okay mistakes happen and we understand. Moving on I had ordered a drink and two sips in, I had to return it. The drink wasn’t good and I ended up getting something else. At the end our waiter said he will give us free dessert as a sorry for messing up our order. We were thankful but when the bill came at the end...not going to lie but I was a bit shocked. He ended up charging us for the quesadilla which he messed up on and the drink that I didn’t drink and returned. The dessert was $5...which he took off. I thought to myself I would have gladly paid for the dessert over paying for something I didn’t drink or properly eat. I felt disgusted eating pork skin considering I’m vegetarian. However I didn’t create a scene and paid the full bill due to Covid also. I won’t be returning to this restaurant because at the end of the day it’s about principle. You don’t mess up someone’s order and than charge them for it.

We were seated at a dirty table, but told someone would be there to clean it soon. Unfortunately no one greated us for 10 minutes. The bathrooms were out of tissues and hand tissues in both bathrooms, and when we received our food it was cold!

We were really impressed with The Gringo. They have a great patio and followed all the rules regarding social distancing and Covid precautions. As a result, we were very comfortable, had some drinks and ate incredible tacos! If you are a togas person and looking for a great nation vibe, The Gringo is your place.