Chipotle Mexican Grill - Cincinnati

HORRIBLE CUSTOMER SERVICE!!! I cannot believe how we were talked to by an old red head lady. They claim they never received our online order and offered absolutely NO resolution! She raised her voice when we're just asking what to do. Completely dismissed...it was VERY clear if wasn't THEIR problem...never

Worst Chipotle I've ever eaten at. Food tasted disgusting. WOULD NOT RECOMMEND OR EVER GO TO THE FIELDS ERTEL LOCATION AGAIN.

Easily the best Chipotle in the area. The staff has always been very kind and energeticThe food has always been hot and just tastes better than other locations.Vegetarian options: Being able to pick your own toppings lets you create your own vegetarian option, as well as a dedicated vegetarian menu option.

Edit: I followed your link and contacted customer service (the robot pepper). No one ever reached out to me after. Again, customer service is awful for such a large business. Please, take some notes from how Chik Fil A handles it 's customers bad experiences. I will remove this bad review if it is ever resolved, but I do not have high hopes.I guess you don 't want your customers to tip you anymore? Arrived exactly on time at the drive thru window to pickup my order. Sat in the car with an infant and my wife for TEN MINUTES before we were greeted rudely by an employee who opened the window and was only able to mutter, Name? . She then closed the window and we wait another THIRTEEN MINUTES before we were greeted again, this time with our food and no apology or recognition of being twenty five minutes late. We left a tip when we placed the order as we always do, but don 't know if we will again. Thanks for the cold food and attitude. Customer service was shameful. Corporate customer service was no better and gave us a free drink for our troubles. What a joke.

The best Chipotle I’ve ever had!It’s so flavorful and fresh that I had to post my review.