Panera Bread - Cincinnati

Whenever I’ve placed an order onsite the staff is awesome, but whenever I place an online order they always seem to forget something. Whether it my sides of sauces, forks/spoons/ straws, or special order to slice my bread. This is frustrating. Today I ordered online and the delivery person didn’t bring my straw for my drink and on top of that they left my food at the front door of my business. Instructions were for them to call me and that didn’t happen. I think they contract with Door dash so maybe that’s part of the issue so maybe they need to re think using Door dash. My coworkers and I have ordered from Panera for a while now and we’re simply going to take our business elsewhere as we’ve deleted the Panera app.

Jess (I hope she isn’t really a manager) was absolutely rude and disgusting. She seemed inconvenienced by my order off the rip and just blatantly rude. She was sniffling and wiping her nose on her arm repeatedly… Honestly she looked like she was on drugs and judging by her attitude hitting withdrawal. If your sick… GO HOME. Should not be around peoples good sniffing and wiping your boogers all over yourself. (Blow your nose, wash your hands)By far the worst Panera I ever visited. Don’t even bother going into the restrooms, you’ll regret even eating at this location. (Doors don’t latch, toilet paper sitting on little garbage, toilet paper all over the floor, sink was disgusting) honestly it would be more sanitary to pee outside and use hand sanitizer.Note: receipt said Mariyah but the gentleman making food said her name was Jess

Manager yelled at an Asian couple in a really condescending way pretending like they didn’t understand English. All because they had their little dog with them, and they politely left. All the tables are dirty and feels gross eating here. The manager is always rude to customers and I have heard a handful of the employees talk about how poorly managed it is. Not worth how pricey it is especially with the bad vibes going on

The catering order that the Panera team delivered this morning was fantastic. Thank you so much!

This is a nice Panera. The staff is pretty cool, it is usually clean and they have pretty good food.