Kublai Khan - City Of Industry

The Mongolian BBQ in this area stands out due to the lack of competition. A lot has changed since COVID, but the staff is very accommodating. The pricing is quite reasonable, especially since you can easily split a meal and save some for later. I visited with a friend and found the experience to be neither impressive nor disappointing. It doesn't come as a surprise that some reviews mention the business being frugal, as when I requested complimentary water, they offered to sell me a bottle for $2. I guess if they keep their food prices low, they have to cut back on some services. However, this does negatively impact their customer service reputation. The variety of toppings is quite good; I particularly enjoy baby corn and bok choy. While it's not my favorite Mongolian BBQ spot, it's satisfactory. I work nearby, so having a decent BBQ place is convenient. Although I wouldn't go frequently, it would be unfortunate if this restaurant shut down without a suitable replacement.

Customer service has significantly improved since my first review. The previously rude staff member is gone, and the new team is consistently friendly. I'm updating my rating from 3 to 4 stars. Tip: If the MBBQ bowl tastes a bit too salty for your liking, just ask them to skip the soy water.

It's always a pleasure to come across a familiar Mongolian grill at Puente Hills Mall. These days, the staff now prepares your bowl for you while you select the ingredients you want them to cook. Gone are the times when you could overstuff your bowl to the brim while the staff looked on in disbelief. Overall, the food is great, and the prices are reasonable!

Rude Cashier it looks she doesn’t want her job and she is Not Professional at her job and when im done with her service she just throw the plate and I told her if she was mad and I dont like the way she serve!

Mall fast food nothing special. You pay for me what you get. One star for the service. I asked for an extra to go box so I can split my food with my sister and the worker (owner, I 'm assuming) immediately said No. I offered to even pay for a to go box for my food but the worker was so rude and said no. Even the other worker asked her why not and she just said no. Honestly I do not understand what the big deal was, I just wanted a separate box for my food. I will not be coming here again.