Bep Haus - City of London,Westminster

I have never written a review before, but I feel compelled to do so for this restaurant. When my soup was served to me, I asked for extra lime and was told they only give one! The portion size was ridiculous, as you can see in the attached photo. Additionally, there was only a small amount of chili and no cutlery or chopsticks provided. The soup itself was bland, with minimal coriander, bean sprouts, and protein included. I had to add hot sauce at my desk to give it any flavor. Overall, the service was terrible, and the food was not worth returning for.

I have visited this restaurant a few times inquiring about their Pork Belly dish. Unfortunately, they do not offer it on their menu, which is a disappointment for me. However, there are other nearby options that I would recommend instead, such as Banh Mi Bay, City Caphe, and Chao! These restaurants serve more flavorful Vietnamese cuisine and offer larger portion sizes.

To start, I must say that the staff at this restaurant are not very friendly and seem somewhat grumpy. There is no eye contact or smiles. In the heart of the city of London, service should be a top priority. In terms of the food, they used to serve pork belly which was decent, although the portion was small for the price. I will not be returning until they bring back the pork belly to the menu. Additionally, they need to retrain their staff.

I go here every week and although expensive (over £7 for a lunch box) the portions were great and the taste was even better. However after going today, they no longer give you the salad in a container they just give you a scoop of salad and not as many noodles for the same price!! if they lowered the price then no problems. I wont be going back again.

Whilst it has been around for some time, I first tried here around 6 weeks ago.It was very busy with a queue outside, but I fancied trying it.Ordered Pork Belly with Noodles and to my surprise got a tub of mixed, herby, tasty salad with a delicious citrus dressing included. £7.75.What I failed to notice until I got back to my office, is that they had served rice instead of noodles. No big deal, my fault. Pork Belly, Salad and dressing was sublime. £7.75Went back about one week later and ordered the Pork Belly with rice, but mentioned they had got my order wrong last time. Their response was a little dismissive and they said I should have noticed before leaving the shop. Fair do 's as it is all assembled in front of you, but it was very busy with many boxes being assembled. It was the dismissive tone which set the alarm bells ringing.This time around the Pork Belly was overcooked and thus dry and tasteless, but the salad and dressing again excellent. £7.75Returned a week later, same order again and mentioned if they could ensure I have decent pork and not overcooked as per the last time. Dismissive and surly response this time. Come earlier in the lunchtime window if you don 't want overcooked pork. . £7.75Went today, nice and early. Pork Rice, but they have done away with the excellent salad bowl and serve a tiny portion of grated red cabbage and carrot salad in the box with the rice. Upside is they still served the dressing. I thought I would try a spring roll as well for a change. £7.75 £1.50 £9.25. Mentioned my disappointment at the demise of the salad bowl. The glare and the shrug of the shoulders summed up their view to customer feedback. Pork Rice fine, spring roll was overcooked, tiny and cold.Maybe that is why the queues are no longer out the door and there was only one other person in there other than me.Maybe this is why they will get quieter and quieter...and maybe this is why I will never be going back.Pricing the same, product inferior, customer service appalling.Maybe this why it will be lucky to be around by the end of this year. Just sayin '[hidden link]