Itsu - City of London,Westminster

I persuaded my friends to come in here and they were pleasantly surprised by the quality and portions of the hot food. I had my usual salmon selection which was very nice although as with everything the price has gone up. The quality is very nice though.

We ordered quite a lot, it all came together, the lighter bites were cold. Tables were messy, couldn't be bothered to complain as they seemed too busy. The main choices were warm but very poor. You would expect a new opening store to make more effort. Will never ever visit an Itsu again

The restaurant is pretty nice and the food tastes wonderful but I found a piece of latex glove in my chicken udon it might as well have been called a chicken glovdon lol. They hastily replaced it and apologised. we then enquired about three tap waters but OH NO! They provided us with one (good job we are related and shared the small cup-full)…Itsu restaurant lol more like itsa glove in ma soup lol.

Visited Itsu today and was having issues with my Apple Pay . The manager, Ricco was extremely helpful and patient. Brilliant customer service from him and the woman who was serving me .

A fairly good selection of pre-packaged sushi and snacks like edamame, items that suffer a bit from being pre-packed and refrigerated. Some items made to order.