Itsu - City of London,Westminster

Clean place, normal prices, I recommend it for a quick lunch.

Not the best Itsu. Disappointing Teriyaki bowl. Sushi fine.

Tables are dirty even though the place is almost empty

Honestly… I do not know what to say. Other I feel at a loss for words on the incredible service I received from Ahmed sahal in the itsu Covent Garden store today. This staff member had restored my faith in the brand , I had a bad experience a couple of weeks ago in St Pancras with old avocado in my meal. Not only did his apology for my bad experience feel compassionate , but he made every step to ensure this quality issue was not the case here and followed up with contacting the branch in question to improve thier standards. I mean it doesn’t get any better than that. somebody promote this man. The store was spotless , saw him tidying away afte careless customers while still maintaining a genuine smile. Delicious fresh food at the branch I’ll be coming back for sure , thank you Ahmed !

I come to Neal street Itsu a lot, bacause I work around the corner. And I have to say that Ahmed is my favourite staff member, always cheerful and provides exceptional customer service. I always leave with a smile: