Suggarplums - City of New Rochelle

I walked in to order the food I asked the young lady. How long is it gonna take? She said 20 minutes, and I waited 40 minutes to get my food. I didn't mind. The young lady got up to fix my food. She did not wash her hands she did not put gloves on she did not have on anything covering her hair, I already paid so I got my Food, when I left the store and open the food there is a piece of hair? in the food. I threw the food out. You guys got be careful when you serve in the public. Mind you, the owner was sitting there asking me if someone Took my order.

Owner is very disrespectful and called my phone to complain about an issue between her and Uber. Kept saying she doesn’t understand my request about wanting extra cornbread and sadly I had to break it down. Customer service is lacking 100% and the unprofessionalism is just all over the place.

It’s 1:46pm on a Saturday. They are not open even tho on google it says that they are. I drove a long way just for them to be closed with no note on the window

Sugarplum’s food is genuinely some of the best around. Every dish is beautifully prepared and bursting with flavor. Unfortunately, the service is extremely poor. For starters, ordering online is nearly impossible; their website always indicates they’re unavailable, even when they’re open. The same goes for UberEats. When you call, there’s a 50/50 chance no one will answer. If you decide to visit the restaurant, often there’s nobody at the counter, and you end up waiting for someone to notice you. While the staff is generally friendly and creates a pleasant atmosphere, the entire ordering experience is quite frustrating. I mention this as constructive feedback because their food is exceptional. If they could improve their service, they would easily deserve a perfect score.

We had a family gathering, and everything was wonderful. The food was delicious, the service was excellent, and the atmosphere was inviting. I would rate the food a perfect 5 out of 5!