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Feedback gevenOverall, I am giving Broomhall Castle a generous two-star rating. We stayed for five nights and on the positive side, the hardworking and friendly staff were a highlight. Courtenay was especially enjoyable during breakfast. However, the castle is in desperate need of some tender loving care. Upon returning to our room after the first day, it had not been cleaned. The staff did make up for this by providing complimentary drinks during dinner. Unfortunately, the room servicing consisted of simply throwing the duvet back onto the bed without straightening the sheet. The coffee cups and glasses were never cleaned or replaced, towels were left untouched, and the arrival biscuits were only replaced once. The room was never properly cleaned, as dust covered all surfaces and the furniture appeared worn-out. Our final bill was given without any paperwork or breakdown. Despite these issues, the staff's efforts made it a potentially decent place to stay, although the owners were not present during our visit.
Our son and daughter-in-law's wedding took place at this venue. We had the entire castle from Friday afternoon until Sunday lunchtime. The location, service, friendliness of the staff, and the quality and quantity of the food provided were all excellent. It was a very special day for both families and the service we received made it even more special. We are incredibly grateful.
The restaurant graciously opened early for me upon my arrival, and it was definitely worth it. The food was delicious and the service was superb.
We both ordered different things in the evening. Our meals arrived quickly and we enjoyed what we had. Breakfast was also very nice.
We had booked to stay elsewhere even locally and were looking for somewhere nice to eat for our Anniversary. I found Broomhall on line. It was a lovely evening. Very friendly staff and great food.