Benihana Cleveland OH

We had a wonderful family dinner here for Valentine’s Day. Rick did a fantastic job with our food and it was delicious. Everyone was working as efficiently as they could. They did a very good job managing a busy evening.

We had a reservation for 5:45PM and weren't even seated with water until 6:45PM. They were incredibly understaffed for the amount of tables seated. The building itself is very tired, dirty and run down and in need of a massive renovation. The food was good but not worth the high price tag. Making an early reservation with three kids was purposeful but walking out three hours later was less than ideal. We will not be visiting again.

Entrance was very dirty, unkept and disappointing. Very long wait for meal even though tables were empty and very few patrons at restaurant. Chef seemed to struggle with orders. Server failed to bring out other parts of the order in a timely manner. Overall very disappointed and will not return to this location.

This restaurant has fallen into disrepair. It was not clean or well taken care of.

I rarely write reviews, but this time I feel as necessary. I made a reservation before the time for 6:45 that the day, but when we arrived, we were told that they were an hour behind the schedule and we need to wait 1 hour. When I asked them why they didn't call me to let me know that they said they did in the morning, what was an obvious lie, how I made the reservation at noon, so they couldn't call me in the morning and in fact never. They said they were short on chefs, but surprisingly the online pickup jobs ran super fast. We waited more than an hour and then when we asked how long it will take, they said we can sit, but we still have to wait for the cook. It was very unprofessional and we were not even offered during this super long and terrible waiting. We sat at 8:15 and the cook stared to cook 1 hour later! He took the last court just before 10:00. Never again!!!! My first and last time!