Subway - Cleveland

My husband just stayed there. They do not close by 11. He went fine at 8:35. 1. The girl worked OUTSIDE with someone who was parked on the curb. He goes in, she comes in and says, "So we're looking for me?" (Real professional) he answers to "yes". She said I'm sorry I had to take the garbage out. (Remember, she talked to someone in a car on the curb). She goes behind the counter, doesn't wash her hands. He wouldn't have taken the food unless she had dressed gloves. He commands steak and cheese....they don't close until 11, it's 8:30, but they're out of him.......she says good, we have it, but it's frozen! Not acceptable. Now we know that the meat is feozen, not in any way fresh. I'm not back.

Eating is good, but the landscapes outside is terrible to be a new restaurant, you would think that they want a beautiful look, the weeds have grown the plants. Makes our city look a bit ashamed...

The service here was super bad. Staff could not find out how to use our coupon from the subway text club and not give us the right price or article. Then he made our sandwich wrong. Staff complained about how many customers they had to use.

The employees are always on smoke breaks (they smell HEAVILY of cigarette smoke! Nauseating! with the gone to the bathroom sign out when we go in and try to order a sandwich. Usually wait about 10 minutes for them to return. Only one person working usually, and they really don 't seem to care.

I used to be here and never had a complaint. My recent visit (a few weeks back I wanted to post the earlier, but super busy) was an EXCEPTIONALLY GOOD experience. The 2 ladies in attendance were polite and friendly they occupied me in good, casual conversation. I wish I could remember the name of one lady so I could give her the right credit, but she offered me to make a surprise sandwich. She did it and it was so great. Very pleasant surprise in fact I don't know that I've ever had someone to make me a surprise dinner. Also, ladies, thank you for your prayers the business trip that I went was a great success. I'm looking forward to another visit.