Subway - Cleveland

I ordered and paid through the app and still had to wait as this location only had 1 poor elderly women working the dinner shift. The sandwiches were not toasted as requested and were squished as if she was afraid of using more than 1 bag. My sandwich tasted delicious as it was very basic and couldn't be messed up but the others were a mess.

I agree that I only enjoys this location when certain people work. The short older woman who works here is great! Really makes the food great. The service I got today 4/21/21 around 12:30pm was delivered by 2 extremely rude people. One made 2 sandwiches and literally threw them together. Mumble so I could barely hear her ask questions. The other lady acted like she didn't know what I ordered. And was super sloppy as well. It's sad that you have to worry about who's on shift before you decide to get food.

When I walked in I said Gotta Refresh to be fresh....Lol. Trying to be nice. The short lady NOT Latino is very rude and acts like she don't know what you mean by asking for the new Baha BEEF. She said we don't have any about 3 times before she finally said oh yeah that must be the roast beef an I said no, beef. So she finally said oh the steak an I said yeah it's BEEF !!! Really a smart axx an wouldn't recommend you going there. Also she said their is no new sandwich it's still steak an cheese and theres no new bread it's still JUST white an wheat....... She also threw my veggies on there an didn't even try to mash them down in the sandwich. When I opened it all the veggies was on the paper. Bad business. The Latino lady is much nicer.

I Just left the store trying to get two footlongs with my husband. we come to this specific subway (usually a bit later in the day when the older woman we like is working) every time we want subway. today, the girl doing the initial sandwich making was super attentive and was wearing gloves and toasted our sandwiches exactly like we wanted. and then it came to the guy on the line finishing the sandwiches, who was extremely negative for no reason, did not wash his hands (which i could see were not clean under his first pair of gloves for a different customer), and had a horrible attitude. he went to our sandiwches, put gloves on and ripped them, then tried again and ripped them and i said he ripped them again, which he ignored, so i said i didnt want anything else, so he took his gloves off and started like? throwing a fit? it was weird and totally uncalled for, so we left. might not come back to the subway again, but will absolutely never come in while he is working. i have worked in food service for YEARS and i have never thrown a fit over not contaminating peoples food. unbelievable.

None of the subways in town are anything superb, this one is by far the worst. Never going here again.