Pourhouse Grill - Cold Lake

Friendly prompt service. Great karaoke. Standard pub pricing.

Just was in for wing night, and it wasn’t incredibly busy. However our table still had to wait over an hour and a half to finally get our food. Then I also did not even have my food prepared when the rest of the table all had theirs brought out. We were barely checked on, and when we were, the service was subpar at best. Then when it was time to pay, I almost got double charged by the same server. Did not get the name of the server, but she had a neck tattoo. She was very unprofessional and swore multiple times and was getting snippy at us when we called her out for doubling our meal’s price. Atmosphere was ok enough, the food was about a 6/10 collectively from our whole table, and service from what I just stated would be zero stars if I could give zero. If I were management, I would look at the performance of the female server with a neck tattoo…

This place used to have a pool table but I think it took up took up too much room. The table was old anyways. With a bit of a slant too it. Overall though it's a great little bar.

I visited this restaurant on a Friday, and I must say the staff was outstanding, and the wings were incredible. However, I wasn't expecting it to be karaoke night, and once that started, I wanted to leave as quickly as possible. I found it surprising that they had karaoke on a Friday night. If that’s your kind of thing, you might enjoy it, but it seems there isn’t a lot of musical talent in Cold Lake—at least not on karaoke night. Aside from that, it’s a charming little spot. As for parking, there is a lot available, but it’s not very large. I visited on a Friday, and there wasn't much space left.

As for wheelchair accessibility, the restaurant can be quite crowded, which makes navigation difficult for those using wheelchairs. Additionally, having Braille menus would greatly enhance accessibility for individuals with vision loss.