I Love Pho - Colorado Springs

I came with my family and I tried to order fried rice and asked if I could get the rice without eggs, the lady said that she couldn't do that because the food was made on tomorrow and it's the afternoon. they do not know the absolute cap people say it is fresh. also I never got my rice I ordered, and my brother never got his koks. every other family member has his. I've never been disappointed by a pho restaurant because it's hard to scare me. also the limonade I had ordered had tons sugar on the floor and tasted strange. I know it's cliché that people in colorado make every drug, but this limonade tastes like just green stuff.

This place is trash. I went in, ordered shrimp fried rice and a side of egg rolls. Went back in after 10 minutes (guy that took my order said ready in 5) and was told by a rude Asian guy that “oh, he was confused with what you wanted”. So I re-placed my order and paid and waited in my car. 15 min later I went in and checked my food before leaving, my egg rolls had been cut up and placed on top of my shrimp fried rice. Confused at this point I asked can I just have them on the side, like a side order, as requested.. the guy flips out and starts yelling at me. Now I ask for a refund, I don’t want the food or the energy. He refuses to give me a refund and basically flung the food my way. How on earth are these people still in business? I did not eat food and I was not granted a refund. Disgusting.

This place is trash. I went in, ordered shrimp fried rice and a side of egg rolls. Went back in after 10 minutes (guy that took my order said ready in 5) and was told by a rude Asian guy that “oh, he was confused with what you wanted”. So I re-placed my order and paid and waited in my car. 15 min later I went in and checked my food before leaving, my egg rolls had been cut up and placed on top of my shrimp fried rice. Confused at this point I asked can I just have them on the side, like a side order, as requested.. the guy flips out and starts yelling at me. Now I ask for a refund, I don’t want the food or the energy. He refuses to give me a refund and basically flung the food my way. How on earth are these people still in business? I did not eat food and I was not granted a refund. Disgusting.

The manager does not update the wait time for deliveries, wasting 20-40 minutes of drivers and customers time because they want to make more money. Nobody would place an order, and no driver would accept it knowing it will be an additional 30-50 minute wait.

Delicious broth. Expected long wait time but that wasn't the case at all. Staff was kind and met our needs just fine. We will return. Only wish they had a vegetable option for the pho. I usually like to combine that with a meat.