Sunbird Restaurant - Colorado Springs

Service 4/5 Food 2/5 overall 3/5 Ordered the chuck burger medium, came out well done / burnt - sent back came out even more burnt than before.

My significant other and i flew in from central MD this week to attend my best friends wedding.

Overpriced for the quality of food. Very good ambiance with the firepits outside. I would come back here for drinks but would not eat here again.

Service 4 5 Food 2 5 overall 3 5 Ordered the chuck burger medium, came out well done burnt sent back came out even more burnt than before. This was a 17 dollar burger i'd expect them to cook it correctly. Service was receptive and attentive

I 'll first start with what went right... Great tasting food, may have been under the heat lamps waiting to get delivered to the table as the pasta was a little dry on top but the food was still great. Any issue we had the manager on duty took care of, so HUGE props to Peter and Stephanie our waitress dealing with a fucked up situation the event coordinator caused for the rest of the restaurant really saved our dinning experience. None of the issues were because of these 2 but instead back of house issues, event planner issues or hostess stand issues. But I was looking at reviews as we waited for our food and it seems that the hostess staff tends to over exaggerate how busy the dinning room is. When we told them we had a table of 3 with no reservations, she recommended we go to the bar area as the dinning room is busy and the wait staff a little overwhelmed as we walk to the bar area we saw the dinning room roughly half empty due to reservations . But I believe the issue delt with the event coordinator over booking the restaurant and running out of silverware. The wait for the food was a little longer than expected, and my appetizer of corn bread and chili never arrived. So when the meals arrived I was a little surprised as my app never came. Unfortunately in the bar area they didn 't have silverware available so we had to wait to even enjoy our food. Even went up to a server asked is their silverware here and his actual response was uh...not sure . I started to laughed and when the silverware arrived a napkin wrapping our knife and fork was dirty and disgusting. Had to take a picture of it... Best part that made it funny was as we had already paid the check, boxed our left overs one of the runners asks if we ordered chili and corn bread...right as we are about to leave. I stopped Peter and talked to him, it all seemed like a joke. He was amazing and took care of us. Seriously Peter made this go from an absolutely 1 star dining experience to a 4. He informed us they booked 2 weddings, ran out of silverware, but acknowledged it was no excuse. And he 's right, if it 's too much close it to the public. He comped the drinks, gave us more drinks, gave a discount on the meal and he too was disgusted at the napkin we were given. I wouldn 't ever return if it wasn 't for him. I will give this place another try and hopefully it will be a 5 star experience because I truly believe it could be if the dam event staff could not over book 2 weddings.