Chick-fil-a - Columbia

The manager gisele is very rude. the worker didn't tell me I had to scan QR code to get my mobile order that I've been waiting for 20 minutes. I come into the window, she comes very rude bc they do not scan QR code well if she did not know workers how I was wrong. but to say to return to the line is unacceptable not good customer service. gisele needs more training, which is to be a manager.

I've been a customer of the Decker location for going on 3 yrs. I don't know what has changed at the Decker location within the past year, but it hasn't been for the best. As if inflation isn't a struggle enough already, customers like myself still choose to frequent stores and restaurant establishments. It's becoming all to norm that this Decker location proves they are not for their customers. After 12 hrs into a 16 HR shift at the hospital, I decided to use my 30 min lunch break to grab a meal and coffee from Chick-fil-a. 20 of my 30 mins wasted all because they wanted charge me extra for sugar. No where did it mention, not even from the staff when I ordered, that there is a limit on sugar. Now, I'm not a coffee drinker. I like my cream and sugar with a splash of coffee. I've ordered it several times be for in three years I've been in Columbia. I have asked for extra packets from customers when I do Food Deliveries as well. I would suggest that if there is going to be a change like that to at least post the new info about the changes, and to let staff know. That way they can inform the customer during ordering and not waste so much of their time waiting in line 15 mins just to drive away hungry to finish out a 16 HR shift.

Even though the line was almost to the street, we got our food quickly. The best thing is the food was hot, fresh, and the order was correct.

The food was of course excellent...but it was the only Chick Fil A I've ever been to that didn't at least apologize for screwing up my order let alone do something to make amends. Glad I don't live in that area.

They have been slacking lately at this location. First they got my order wrong, then served me cold food after waiting in line almost 30 minutes for it. Sweet tea didn't have a tap of sugar in it.