Dunkin' - Columbus

Good staff, always friendly staff, always make coffee drinks just right.

I was once informed that I'd ordered a mocha latte, not a matcha latte by someone who doesn't know I hate chocolate here, but it's been a while since I've seen any rude employees. Still adore the matcha lattes.

The people here are always rude and I have gone several times. They always seem annoyed you're even there. Even when you try to reduce contact and do mobile ordering. My order has been wrong nearly every single time. Even when I do mobile ordering they dont start my order until im there 15 minutes later, and thats after several minutes of them avoiding acknowledging customers and clearly whispering and pointing at customers. They also are always out of stuff. Hate that I cant like these guys despite several chances because theyre so close to me and I'd love to. But its worth the hike to the next closest dunkin to have an actually decent experience.

I love the coffee but today it was bitter and I have no sugar in the car. I ask for bacon wraps and receive bacon and eggs yuck... not happy today...

I've been here several times as it is close to home, but it feels like service has been dipping in quality of late. Wait times are lengthening, and my order has been wrong the last two times. The first time I received a sesame bagel instead of an everything (not a big deal). Today however I ordered an everything bagel with cream cheese, and as you can see from the photo, the effort made on this order was pathetic. The lack of all but the barest hint of cream cheese made this a very disappointing breakfast indeed. The only reason for the second star is that my coffee order was as requested.