The Crane Express - Concord

1 star is for the lack of customer service. My wife and I do enjoy the drinks from Crane Express and stop in the Sheppard West location from time to time. But in a recent visit I bit into what looked to be a rock in my drink. I took a picture and sent it to management hoping for some kind of explanation. Weeks later no response and it looks like customer complaints aren't a priority.

Halo halo was bomb!But not a fan for the grilled pork.

Your location at sheppard Ave west. Serves amazing halo halo drinks just had my first one it was the Mango Halo Halo and it was amazing im just drooling on when I can get the next. A WILL BUY AGAIN. Also the server was super nice and attentive

Was really looking forward to trying this place, in particular for their halo halo.Went to the Steeles location in Vaughan only to find out that they had moved to a new location in North York, Sheppard and Bathurst???? Was so confused!!!! If you Google the Steeles Ave. location, the address is tied to Max of Manila restaurant, so I went inside to inquire about Crane Express and was told they had moved locations a month ago!!!! No where on their website does it indicate a new location in North York or that the Vaughan location is now closed. Only IG, if you happen to check, mentions the North York address and location. C’mon ppl…get it straight!!!! Poor poor marketing. I feel bad for the people (myself included) who drive all the way to this location only to find an abandoned store :(DESPITE the mix up, STILL made the trek over to the new location in North York (was supposed to meet up with friends there) and ordered their Ube halo halo. After all the inconvenience (and horrible traffic not to mention) I was looking forward to trying this long awaited treat. But what a disappointment. I mean, I really wanted to like it, but I just couldn’t. The halo halo looked all fancy, but it was just flavourless. Plus, what’s up with the short spoons that you can’t even mix your halo halo properly with??? And at $13 a pop, I should have just stayed at Max of Manila and called it a day. But that was on me. Maybe the food at Crane Express is worth a try, but nah, I’ll pass.

I will give 2 stars for now.I understand these guys just opened.But they really made a bad first impression for the customerAs a new place in the area. Of course alot of people are curious to go in and try them out.But there is only 1 person working!!Shes taking orders and making them, it shouldnt be like this as the line and wait is getting longer and some people already walked out as they got tired of waitingI feel bad for her because i can see shes under alot of pressure.We only ordered 2 drinks and it took about 20 mins. So imagine being the last person in line.Other than that the halo-halo was deliciousI hope they take these concerns seriously as we plan to go back and hoping a different outcome.