Whataburger - Conroe

The food is great, which is good because the service is often dreadful. Expect 15+ minute wait times. I ordered their smallest burger and a large drink curbside and it took 25+ minutes past the estimated time and me walking in to get my order. No apology,no comp or consideration, or anything like that. And why would they? This normal for them.

World?s most incompetent Whataburger. And what?s worse is that no one even seems to care, as there have been so many negative reviews in the last several months and everything seems just to get worse. The wait time is horrendous, the staff can?t bebothered, the food quality is extremely unreliable, and what few ?improvements? they seem to attempt just make things worse?like having someone stand out to take drive through orders, but they?re far away from a menu, don?t offer a menu, and just walkup to your car and ask what you want. The staff largely makes it clear that they?re not even paying attention, and they show norespect for anyone?s time or wait. There literally aren?t even negative things to be said about this location. Update: 8 monthsafter my original 1-star rating; and it?s only gotten worse.

Sat in curbside pickup for 25 minutes when app said food would be ready 6 minutes after ordered. Went inside to see what was the holdup was. Was then told they were out of certain items on the order. No one had come outside to inform me of this. Hadthey, I may have been open to changing the order. Had to get a refund through their online customer service team bc they can'tissue one in store supposedly. If that is the case, it is a terrible practice. The slowness in this store has been an issuefor years. This was the straw that broke the camel's back as I will no longer be frequenting this location. Also will not beusing the app for ordering.

We had to move forward and wait 15 min for our food to finishing cooking but when we got the order, the burger and fries were cold but the apple pie was piping hot. We ordered a salad but did not get a fork or napkins. Oh the Spirt was extremely waterdowned.

Very slow service for being only ones there but good food..