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Feedback gevenIf I could give this place zero stars, I would. The food was completely soaked in lemon, and I want a refund. I ended up tossing the entire meal because I couldn't drive back to return it, and even if I had, everything was so lemony that it would have all tasted the same. I really want a refund or some sort of compensation. The app wouldn't let me reach anyone for assistance with the refund.
One employee significantly impacted my experience negatively. I noticed that my bowl was prepared without much thought; the worker carelessly scooped rice, beans, meats, and toppings, resulting in a very unsatisfactory dish. I have already stopped ordering online because my bowls have often looked like the disappointing one I received today. I was genuinely unhappy with how it turned out. A family member who was also served by this employee witnessed her spill guacamole onto the lettuce and then shushed my family member, which was quite unprofessional. While this particular worker made my visit unpleasant, another family member was served by someone named Roy (as stated on the receipt), who put together an excellently packed burrito and truly made my father's day special! If his name isn't Roy, he's the redhead wearing a black baseball cap.
This restaurant is a bit hit-or-miss, but the food is generally good. On the downside, they tend to lock the doors early, the portion sizes could be larger, customer service needs improvement, it can get quite messy at times, and the online takeout prioritization can be frustrating. I rated it 3 out of 5 stars because when the food is good, that’s what matters most to me. However, there have been occasions when the chicken was burnt, which was disappointing.
Dry Carnitas, loud music from the kitchen that drowned out the lobby music (gotta listen to both Mexican music and Anaconda Ave Nikki Minaj at the same time) credit cards were down, long line if online orders before we could order... I swear the only bad reviews I have on Google are from different Chipotles. I really need to stop giving them chances to have a consistent product. Find a Qdoba and enjoy the free queso and guac...
I think this is the best chipotle in the area. I drive a past another one to go to this one. If you want chipotle and are in the area this is the one.Burrito bowl2 extra soft shells on the sideChips and guac
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