Subway - Coquitlam

I visited this location today in an attempt to redeem a promotion on the Subway app. Unfortunately, I wasn't able to do so, but the employee, Bawan, was incredibly helpful throughout the process. He made every effort to assist me and was genuinely apologetic when the app didn’t work. The issue with the app was beyond his control, yet he maintained an impressive level of customer service. This experience truly highlighted that good customer service can’t be replaced by technology. I can honestly say this is one of the best customer service experiences I’ve had at a restaurant in years. I’m unsure if he is part of management, but if he isn’t, he certainly should be. I give this place 5 stars, and I haven’t even tried the food yet!

Subways can be hit or miss, but this one definitely delivers! The staff is consistently friendly, the ingredients are always fresh, and the service is quick. I even met what appeared to be the owner today, and he seemed like a really great guy—he offered my child a complimentary cookie!

I come to this location at least twice a week, usually right before closing time. I've been a Subways customer for a long time, but the employees at this restaurant are extremely friendly, polite and they don't mind sharing how their day is going after they ask you how yours was. Wish I could leave these guys a tip, but this is one of those rare Subways where you are not presented with the option to tip when you pay for your food.

Edit: I went in on Saturday, January 8th 2023 at 10:00am and the lady informed me there was no bread. She said they opened at 8:00am and it wouldn’t be ready until 11:00am. No bread for 3 hours after opening is ridiculous, esp for a sandwich shop. She said it takes a long time for the bread to bake. If that’s the case, night shift should ensure there’s some for morning staff. I’ve been going to this location for 11 years. I’m a regular and go in anywhere from 1-3 times a week. Though staff members change over time, they quickly recognize I’m a frequent visitor and make effort to learn my sub. One of the staff members begins as soon as she sees me pull into the parking lot! I love their service and while there have been some hiccups at times the owner is quick to rectify them. Thanks guys!

I like Subway's because in my opinion it has somw healthier choices.