Arby's - Cornelius

I waited for more than 15 minutes for the 3 cars in front of me to order, pay and get their food. there were only 2 cars. When I came into the window to order, she told me to wait. she never came back to take my order after she had waited a few minutes, although there was only 1 car waiting to pay and get her food. I gave up today at 9:25 after waiting for almost 20 minutes. 3 cars. I just wanted to get rid of a shake.

Eating was good, but every time I stop at this arby’s, it takes so long to order and get food when I get through the drive-thru. I was the only person in the line and it still took too long to have a drive-thru.

Well started ok got our order came to home and it was like these cheesesticks no marinara sauce was never asked if I wanted gyros were best warm, pommes looked and tasted like they were refried, the serviettes looked like he had wiped something before he put them in the bag and gave no receipt to be used to our trip but we were going back for!

How ironic that I go there today with a Make it Right card they literally get everything wrong? I'm passed the wrong drink, the girl takes it back is sternly told not to take anything back through the window (which I understand due to covid), then I'm passed my bag that's missing fries. I look at my gyro which I ordered with no lettuce, tomatoes or onions ALL of that is on it. I'm guessing a lead or manager noticed when I got my bag looked at it how my face was, she came running to the window while I asked what in the world is going on in there for everything to be wrong today? She told me just pull up front while everything is brought to me fresh. Was it not fresh before? I honestly don't think the girl who took my order took it correctly because this is terrible! The blond lady who's a lead/manager, whatever she is, has a tinge of attitude with how she speaks with you. Like she's always irritated or aggravated. I noticed that the last time I came here. The young lady who brought my order out was very pleasant and apologetic when it wasn't even her fault at all my order was finally correct. What a visit!

Was greeted warmly by the General Manager, Katie(Katy Her charisma made her come off very warm and inviting and she was very focused on making sure everything I needed was taken care of.It was busy when I drove through, but her and the team she has inside were running through cars with speed and accuracy. The Arby's that I frequent on East Independence Blvd is always understaffed (Maybe 1 or 2 people in the building at most during rushes) and it can take up to 15 minutes for food to be made.I'll just take this as credit that Katie motivates her crew and keeps them energetic even when it's hard. I know not all customers are easy to deal with.