The Sugar Pappi - Cotabato City

Good customer service and is compliant with the rules and regulations during this pandemic, with reasonable prices and all BUT there are problems in certain areas. Food is up to par, but in my first time dining here, it's either they did the wrong dish or it is the ACTUAL appearance of the food which is very disappointing. We ordered Korean Beef with Kimchi but there's no kimchi, instead... a sweet but kind-of tough beef with carrots, cucumbers, and egg rolls on top on a savory bowl of rice. The order took too long to prepare. Well, waiting is normal for most restaurants but it took almost 1 hour? I don't think that's normal? Based on appearance, it looks spacious, ventilation is good. I hope though that they remove those decorations above the ceiling because it's already past Christmas. Overall, it's so-so.

The place is spacious and quiet; it's perfect for when you want to finish a good book or write some papers. They have plenty of cupcake flavors with designs you can customize for as long as you inform them ahead of time. You can also listen to some acoustic and K-Pop songs while enjoying your meal. I wish the staff would smile more, though. :

The food here is fantastic; the portion sizes, flavors, and menu are similar to Keepsakes in Davao. My only complaint is that our order took 30 minutes to arrive. As long as you're not super hungry, you can't go wrong with Sugar Pappi!

This is a great spot to relax or hold a meeting. The food and drinks are decent, and the ambiance is pleasant.

The staff are very accommodating, the ambiance is lovely, and the food is delicious.