Real Barbeque - Crawley

Have gone in and collected food previously food is always good but ordering from just eat most recently the hour wait for food that was supposed to be here in mins was a joke. A call to the takeaway was not very helpful either. And when it did finally turn up half off the order was missing and it was stone cold as well as been squashed. Another call to the take away I was taken aback when I heard who I think to be the manager saying is it that C * again tell him I will just refund the chips. At which point I said that I will be bringing the whole lot back down to them now and they can give me a refund. I was about to leave when I was telephoned to advise there is no need to come down we will give you a full refund I am still waiting for the refund and have contacted my bank to try and get some help with this. When you spend on a take away meal I would of thought you would.of hot a much better experience than this.

Awful food. Arrived mins early. Soggy chips covered in oil everything was stone cold fish skin in the chips. Wrong burger given and the one we got tasted like chemicals. Really rude man on phone who didn’t mark my order as complete through just eat so I couldn’t get a refund. Do not waste your money at this disgusting place

Lovely nights do they ruin it. I bring my friend to try their food , as I enjoy on my first time but unfortunately the owner are not there and the daughter cover him which she ruined the place. She over charge which I said only for person because everyone is full but she charge into double. This lady is not ready to run this business and better to stay at home. Just disappointed. miscommunication ruined everything. So bad

Been using this place for over years, not always great food, sometimes orders areMixed up but have always just eaten, even when food was delivered cold. The one time I do complain they tell us NEVER to order from them again, and said they were not willing to correct there mistake and that we should just get food somewhere else! I was so shocked as all we wanted was our correct (which we paid for and tipped) meal and because we asked for it to be sorted they told us to basically F off!! Don't use this company unless you want a very poor service and a poor service you can't complain or question!!!

I have dined in and ordered takeout from this restaurant before, and the food has always been good. However, my recent experience ordering for dine-in was disappointing. Despite being told that my food would be ready in minutes, I ended up waiting for over an hour. When the order finally came out, it was missing items, cold, and crushed. When I called to address the issue, I was met with unhelpful customer service. The manager initially refused to provide a full refund, only offering to refund the cost of the chips. After insisting on a full refund, the manager eventually agreed. I had to wait for the refund and contact my bank to resolve the issue. Overall, I would recommend dining elsewhere for a better experience.