Dunkin' - Crossing

Every single time I get a sandwich it’s cold. I don’t mean undercooked, I mean actually cold to the touch. I have to give it back and ask them to cook it every time.

If you can go to a different Dunkin Donuts do that.

I ordered one coffee they charged me for two and the made both wrong. The lines are always long and most of the staff is nice there are few that are rude. They burn the bread when they toast it and ate constantly rushing everyone. The mobile orders aren’t in a secure location and they don’t have the same menu options as they do when you stand in line. They often don’t make your order even when you order on Bites, until you get there. If you can go go to campus Starbucks not worth it. They also run out of hash browns and constantly replace them with tater tots forThe cafeteria

In my experience, the staff are very friendly, and exceptionally quick. Even when the line is super long, you can still get your order in a timely manner. I'm honestly very impressed by their service.In terms of accuracy, I've only had one incorrect order, but it was not a big deal so I didn't raise any issue (iced caffe latte instead of an iced matcha latte, but it was still good).Also, this Dunkin' makes the matcha lattes better than most Dunkin' locations: most don't blend it enough, but either their machine works better than others or they use the right proportions of milk and matcha powder. Either way, it results in a smooth, creamy beverage that is much better than the overly sweet, gritty sediment I've experienced from other locations.

They always get my order wrong. Sometimes I think it's because of how loud the campus center gets but even when I order when it's silent,they still manage to get it wrong so I'm starting to think it's them. Repeating the order back and ensuring the correct order would be great