Chuckles Family Fun Center - Crossville

I’ve been there a few times, the most recent time I took some family who came from out of town and we had a great experience. There is so much to do there the arcade is great, the VR games are lots of fun, there are batting cages, putt putt is gorgeous with so much thought and effort put into the landscape, go karts and more. There is food, ice cream and sno cones. You can do birthday parties there as well. Definitely recommend!

1st visit (only visit). Very clean, nice putt putt, nice arcade. There was another adult couple and a family of approximately 8 while my husband and granddaughter and I were there. We asked for putt putt, game card and go kart. We stated we were going to play putt putt 1st and were given the clubs and balls. The worker then walked away to continue talking with another worker. We couldn’t figure out where the putt putt was. When I asked, I was just short of laughed at and was pointed toward a door. As we exited I realized we had no scorecard or pencil. I went in and asked for one and the worker was done with me turned around and asked his coworker who was farther away to get it instead. I brushed it off and we played our game. We came inside and ordered 3 bottle drinks. Before we left our table at this time ONLY the adult couple remained in the building with us (so just 5 customers in the building) I asked a worker if we could leave our drinks at the table he said yes. I asked to be sure that they wouldn’t be thrown away and he confirmed that. We played in the arcade and then ordered some food. We again left our drinks and now we also left some food and our golf score card on the table. (Our granddaughter wanted the scorecard as a souvenir she lives out of state and was vacationing with us). We played more arcade games, did the go kart (which we had to wait on the worker to get some ice cream straight from the container with a sample spoon before he came outside to run the go kart) and when we were done we went to get our stuff it was all thrown away! The worker began to say he would replace our drinks, (since we had 2 waters and a soda which were only 1/3 to 1/2 full I started to say a bottle of water would be sufficient, that he didn’t have to replace all 3 drinks) then he said our pretzel had sat there too long and it was hard and no good for us to eat anyway (what the pretzel had to do with the drinks was just confusing). The worker literally changed the conversation THAT quick. I was too frustrated and said fine, we will just turn in our tickets. My granddaughter was at the end of spending her tickets and about 20ish tickets shy of the butterfly so I asked if there was a way to get it (some places let you pay money for a few tickets). The worker said no and asked which butterfly she wanted. I had her point it out. He said that one is 300. So I asked if they cost different amount of tickets for different butterflies. He said yes. I asked which was under 300. Then he said none so I asked why did you even ask? Then he said he was just curious and didn’t know why I was upset. I understand the workers are young, but they are obviously not mature enough to be left unsupervised. For what was overall a fun day, we left very upset at having our things thrown away, misinformation, immature behavior and just bizarre responses. A manager needs to supervise to help train the workers and avoid these bizarre behaviors by the employees who do not know how to appropriately behave with customers. And also have them eat ice cream on their break…….from a bowl….

Looked nice inside but got no service after about 7 minutes of standing in line so we just turned around and found fun elsewhere!

Employees have 0 life in them. Very just mono tone and annoyed sounding. Games are meh. Honestly I’ve been to WAY better arcades before kinda trash kinda okay most are so rigged it’s funny. I guess it’s okay for wasting time when everything else isn’t open. Arcade prizes are okay.

The game card was a pain. Whether it worked on a game was a hit or miss. Spent more time trying to get it to work than my grandson got to play games. I was disappointed.