Chen's Chinese Cuisine - Crystal Lake

The restaurant was clean and well-maintained, and the staff was very welcoming. They promptly met our needs and ensured our beverages were refilled quickly. The food arrived at our table hot and freshly prepared. It was flavorful, and the portion sizes offered excellent value for the price. I will definitely stop by again when I'm in the area.

I've been a customer at Chen's for more than 10 years, but I've noticed a significant decline in food quality over the past few months. On several visits, I've found the meat in various dishes to be nearly inedible. I'm not sure what's changed, but I really hope it returns to the Chen's that we used to love.

As always. I spend $76 on 2 orders of crab Rangoon, 2 crispy honey chickens, 1 Mongolian beef and 1 beef in garlic sauce and I get 4 fortune cookies, 5 sweet and sour sauces and soy sauces. I've called and complained countless times about them addingmore sauces (they'll put a few extra when I complain). The food is so good, but how cheap can they be to not throw a handful ofsauces and fortune cookies like every other Chinese restaurant. It's so annoying. PLEASE PUT MORE SAUCES!!!!!!!! I don'tthink it's out of line to expect like 12 to 15 sauces of each when you order this much food.

Have not had Chinese food for years, and now I why. Had their signature dish Crispy Szechwan beef, and was like chewing leather. The beef sucked!! Luckily got fried rice so it was ok, could of made my own even better. Egg rolls ok, good thing I asked forextra spicy mustard. Sweet and sour shrimp was ok, could of made m own sauce that would of been better. Will never order fromthere again!!!

I absolutely love this restaurant! The Empress shrimp is amazing. I usually order delivery over the phone, but occasionally I dine in. The Mongolian beef is the best I've ever had.