Jack's - Cullman

The place just keeps getting worse,we went through the drive thru after a 10 minute wait, we ordered 2 ranch chicken wraps,a honey mustard wrap and strawberry pie, we get to the window to wait another 15 minutes for the girl to get there so we can pay her,as my friend hands her his card he tells her he'd been having problems with the chip so she should probably just swipe it,she ignores him and inserts the card it won't read the chip,so he repeats that she will need to swipe the card 3 more times before she finally decides to try swiping it and it goes right through, finally

Best Southern food you can get and go: ! Go back to Jack's for more, more, more: !

This place always takes at least 30 minutes waiting in line or drive thru to even order no matter how busy. It has been this way for a year if not more with no sign of improvement.

This jacks needs a complete overhaul. I don 't know what has happened to this location in the last year but it SUCKS. They literally handle one person in the drive thru at a time. They literally take one persons order and let them get to window and take their money and give them their food before they take the order of the next person in line. Why are they not putting in orders back to back? It shouldn 't take 20 minutes in a drive thru. (I don 't want to hear anything about no one wants to work anymore , no one wants to work with ppl that are lazy and that 's a reflection of management, you 're allowing it to happen) They also quit putting seasoning on the French fries. Went to the drive thru last week, ordered two combos, took the girl taking my order two to three minutes to even come to the speaker to take my order, then screwed it up 5 times reading it back and I just told her nevermind and went to Zaxby 's. I was the only person in the drive thru. Whoever is the manager there, needs to be fired. What happened to wearing uniforms? Now they just show up like they crawled out of bed. This is the worst jacks in cullman county.After reading reviews of this same location, y 'all aren 't doing anything to correct the problems. It 's the same problem with every review. No one wants to message you on the tell jacks thing you keep responding with. Based off the reviews, you still don 't fix the problems.

This restaurant could use new management, to resolve some of the on going issues they are experiencing.