Panda Express - Cumming

Disappointing Experience with Poor Customer Service at Panda ExpressI recently had an extremely disappointing experience at Panda Express that left me feeling frustrated and undervalued as a customer. Last month, I visited the restaurant and placed an order for two meals, each with two entrees. Unfortunately, one of the entrees for one of my orders wasn't ready, so I was asked to wait. After finally receiving my food and returning home, I discovered that instead of the two entrees I had ordered, I only received one.Immediately, I attempted to contact the restaurant multiple times to address the issue, but unfortunately, no one answered the phone. Determined to resolve the matter, I waited until my next visit to Panda Express, which happened to be yesterday. I took along photographic evidence of the incomplete order to share with the staff.Upon explaining the situation to the cashier, she seemed confused and sought assistance from a manager named Amy. However, instead of addressing the issue with professionalism and empathy, Amy rudely dismissed my concerns, stating that I should have continued calling until someone answered. Her response left me feeling insulted and belittled, as if my efforts to resolve the matter were inconsequential.Despite providing photographic evidence of the incomplete order, Amy showed no willingness to rectify the situation or offer any form of compensation. Her dismissive attitude and lack of empathy towards a paying customer were extremely disappointing.Overall, my experience at Panda Express was marred by poor customer service and a complete disregard for customer satisfaction. It's disheartening to be treated with such disrespect and indifference, especially when attempting to address a genuine issue with my order. I sincerely hope that the management at Panda Express takes steps to improve their customer service and ensure that no other patrons are subjected to similar treatment in the future.

Everything was fresh. The crew and management kept things running smoothly and were courteous.

Disgusting!!! Chicken was full of fat and tendons. Slimy. It was a door dash order and I called manager to complain and she said “we are busy because it’s Saturday” I said “do you want me to send you the pictures of it? Are you going to continue to serve nasty food to customers?” And she said “no comment”

These guys are always cheaters. They have all their staff well trained to cheat customers.Everytime we order a pick up or togo, they make sure they miss some thing in your order.If you don’t check your order at pick up, they wont give you complete order.

Disappointed .Used to be hot tasty food, clean tables and facilities. Not good.