Starbucks - Cypress

Customer service seems to be a hit or miss here Mobile ordering is a seamless experience ordering in person the interaction is inconsistent, some are personable and some just seem like a chip is already on their shoulder Plus side located in a fairly large parking lot Drinks and food are pretty standard like in any other Starbucks Another con i realize is my lid was not secure due to their double cupping and hot liquid spilled on my clothes and in my car May or may not return in the future.

One of the worst customer service experiences! We ordered two drinks and the smallest(tall) drink seemed unusually light. After removing the lid, we confirmed the drink had much less than it should, even considering the room for whipped cream. We went up to the bar and was instantly given attitude and asked whether we had a question by a person who gave the name Natalie. We explained the concern about my drink and she insisted it was because our drink had been sitting on the counter for too long, claiming she had called our name for several minutes. We had literally just picked it up after they called our name once. There was a different order on the counter that had not been picked up. When we tried to explain that she was mistaken, she kept speaking over us, insisting we were wrong and that she made my drink correctly. I finally asked for a manager, and a young man approached claiming to be shift leader and asked what the problem was. I asked whether he heard the manner in which she was speaking to us. He defended her saying they were busy and she had a confused us for someone who had their order sitting on counter for a long time. The store was not busy whatsoever and it was clear he just didn't know what to say as he avoided addressing the obvious bad attitude she was displaying. Even once she realized she was mistaken about the order she was referring to, she didnt offer an apology and kept up with her attitude. When it was clear we were getting nowhere, we walked out. I walked back in to see if I can find manager info only to find her continuing to berate and talk about us out loud in front of the customers that remained in the store. At that point I took a photo to make it clear who the rude, unprofessional individuals were. We never leave reviews, but her behavior was truly unprofessional and was clear she feels she can go unchecked based on how her attitude remained infront of shift leader. Hopefully a manager reviews this.

This is my favorite Starbucks location, as they open at 4:30am. The hardworking staff is there early in the morning when you need them.

We recently visited the Starbucks near our home, a place we frequent often, and were shocked by the treatment we received. My husband ordered a tall mocha, but when I went to pick it up from the counter, I noticed it was only half full. When we mentioned this to the barista, she defensively claimed that the drink had been sitting there for a while and the foam was melting. Despite our attempts to explain that we had just received the order, she continued to speak over us. Eventually, she realized it was the wrong order, but by then, we were taken aback by her attitude. When we asked to speak to a manager, the lead on duty defended the barista's behavior. We simply wanted the drink remade but instead, we were treated poorly and left with a half-empty coffee. An apology would have sufficed, but none was offered. We have never experienced such disrespectful customer service before and are disappointed that we no longer feel welcome at our local Starbucks. We are still waiting for a response to our complaint and an apology.

The restaurant has a perfect setting in a typical coffee shop, with decent music playing in the background. The staff is always attentive and friendly, which is why I come back every day even if I don't need to charge my phone.