Mcdonald's - Dacula

The slowest staff I've ever encountered at a McDonald's. A drive-thru customer waited 20 minutes before they asked her to pull over. She came inside visibly upset. My order took ages as well. Most of the employees seemed unmotivated, except for the cleaning staff who was doing a fantastic job!

This restaurant is incredibly rude and very disorganized. The staff seems to be scattered everywhere, and we had to wait an eternity for our food. The overall experience was extremely unprofessional.

Having lived in this area for years, I can say that this McDonald's has typically been an acceptable location. However, the recent hires for the night shift have really brought customer service to a new low. They've been charging incorrect amounts on cards, providing no greetings (which I could overlook, but it’s puzzling why they always seem so unhappy), and there are long wait times even when there are only a few people in line. The food is decent, but it's the service that has led me to avoid eating here for now, at least until they improve their customer service.

Great customer svc. Got my food fast but soda was all seltzer water. Wish they had a way to be notified when the syrup runs out like an alarm!

I ordered through the mobile app and paid for my food as soon as I arrived. 11 minutes had passed before I went inside to wait for another 5 minutes while seeing the curbside delivery basket for spot 3 was just sitting there. At least 3 differentemployees passed by as I stood there waiting for my food. The manager on duty looked overwhelmed and understaffed. I empathizewith the situation but the level of service and this experience was terrible and a break of contract for that the mobilecurbside delivery is supposed to be. There was no greeting of acknowledging the fact that i needed service despite multipleemployees looking me right in the eyes.