Panda Express - Dallas

Food was cold and old looking not like some of the other locations fresh and full enough for 2 people. 4 pieces of shrimp more walnuts than shrimp

I visited this location on 8/9/2022 at 9:30 pm through the drive thru. The greeting at the box was basically as follows...we only have this, this, this, this do you still want to order? I was hungry so I did order from the very limited selection. So the young lady gives me my total and proceeds to ask me if I wanted to donate...I cut her off and tell her no I did not. She was like what? I didn 't hear you because I was still talking. Again I told her no I didn 't. I get to the window she gives me my total and I hand her my card and proceeding to ask for teriyaki sauce and hot sauce as she was closing the window. She opened the window back up and said what? I asked for my sauces again. She hands me my card and receipt I put it into my wallet before grabbing my food. You could tell the young lady was a bit perturbed. She hands me my food and before I could even say thank you she says you 're welcome and slams the window while rolling her eyes and turning. I called the number on the receipt they didn 't answer at first so I called back. A young lady named jasmine picked up the phone I asked for a manager and she stated she was the person in charge. I told her my complaint and she said so you mad at her (talking about the young lady in the window). No I 'm not mad at her I don 't know her but I am upset with the customer service that was provided. She goes on and on to ask me if I was mad...nope just upset. She hangs up on me. I call back and she was talking down to me. That 's fine it just shows the lack of customer service training at this store. Fast forward I called today to speak with the manager. Jerry said he was the manager. I explained to him what went on and he was defending instead of being apologetic. He told me he spoke with jasmine last night and expected my call. Already prejudged. He rushed me off the phone and that was that. Needless to say I won 't be going back to that location. The lack of customer service from top to bottom is horrendous.

Bowl short on meat and too much of side...not enough entree!! GRRRSame old story they don't listen to the surveys! A year later ...no meat &too much side....look how much damn noodles is left over and I took a bite with noodles included with every meat and every veggie spoonful!!

I arrived an hour early today, and unfortunately, they were out of everything. This isn’t the first time I’ve experienced this; they seem to close up early quite often. I understand that everyone is eager to leave at the end of the day, but being out of everything an hour before closing is frustrating. If this is a regular occurrence, it might be better to change the closing time to 8 PM. You're the only Panda Express I know that operates this way, and the service has been consistently disappointing. The staff often seem to have an attitude, which only adds to the poor experience.

AWFUL EXPERIENCE! At 11:37 AM, I placed an order for three dishes in the restaurant. Two of the dishes were Kung Pao chicken and mushroom chicken, both of which were on the menu. I was informed that neither dish was ready, but they could bring it to my car in 10 minutes. After waiting nearly 20 minutes, they finally delivered my bag to my car. When I got home, I discovered there was no mushroom chicken and the Kung Pao chicken was missing the nuts. I tried calling the restaurant for half an hour to speak with the manager, but no one answered the phone. (1) I ordered and paid for items that were clearly listed as available, but they were not; (2) I waited twice as long as I was told; (3) despite all this, my order was incorrect; and (4) they won't even pick up the phone. ABSOLUTELY INFURIATING!