Sheraton Lobby - Dallas/Ft Worth AP

I wish I would have read some of these reviews prior to booking my stay. Room was good. Bed was clean. Shower and one towel had long hair on it. The floor had dust bunnies in the corners The staff member, Ericka had a horrible attitude. She should not be guest facing and should be coached immediately. I had two interactions with her and both were unpleasant.

I 've stayed here many many times ....but really think I will opt out when given the choice when coming back to the area. The rooms are so dark! There are 2 bedside lamps in the bedroom but it 's so dark you can 't see your clothes in the suitcase . The ice machine on our floor wasn 't working so the sign said to back to the front desk . The front desk had no ice and sent me to the bar . The bartender was somewhere , so I waited and finally served myself from ice in the restaurant . The door in our room between the bedroom and the bathroom was stuck open . We finally were able to get it closed but the next guest won 't be able to get it open, I did mention to the front desk , Oh, and did I mention the gross long black hair in my shower ?? Yuck. Our keys did not give us lounge access even though my husband and I are both titanium lifetime .... And I get it, it 's an easy oversight at check in, but just own it . Instead I was told I must have demagnetized the keys , even though they worked in our room. The happy hour in the lounge is wine only, no beer which is still more than they give you up the street at the Marriott . There are signs all over the hotel that say if your stay wasn 't a 10, please let us make it right I tried . They didn 't .

It had ants on the counter it was awful they had ants in a corner and on the food I hate it SHUT THIS PLACE DOWN!!!!!!!!!!!!!

One of the worst hotel experiences I've had. Upon arrival we were greeted by the very nice staff who got us a room, key info and sent us on our way. We were tired after traveling all day and just wanted to rest, but to our surprise once we made it to our room, we notice other people stuff already inside. Thank God no one was in there, but they essentially gave us the key to a room someone had already been in. I booked this room previously days ahead via the app, and everything was confirmed and paid for. We were obviously upset and went back down to the front desk for them to fix it. They were sorry and tried their best reconcile. We paid for a two bedroom with a balcony and a view. However, the second room we got was on a much higher floor did not have a balcony and did not have working lights in one of the bedrooms! At this point we went back down to the front desk for a second time to say this is not the kind of room that we ordered, and that the electricity was out. Finally after our third time getting a new room did we get the only paid for only to find extensive water damage in the bathrooms. We were too tired to go back down and say anything and we would only be there for a few hours so we just slept. We tried to sleep best we could, but we heard children screaming, and running down the halls. This place is a madhouse. To be a Marriott I am completely shocked by the service, upkeep and overall presentation. To be fair this was a cheaper room with rate about 180, however for $200 total and having the Marriott name, this was a total and utter waste of money. I will not return. And I won't be booking anymore Marriott hotels.

My first trip to Dallas, TX and I must say that this hotel is the worst hotel I have ever stayed in. I would not recommend this hotel to anyone! Not only did it smell unclean, it felt unclean, oh that's because it was UNCLEAN!! (see photo's attached) Please, Please, Please DO NOT USE THE POOL!!