Café Rouge - Dartford United Kingdom

We were seated but waited 10 minutes without menus. When we finally asked the barmaid for them, she handed us some kids' drawings but forgot to include crayons, so we had to request those as well. It took 25 minutes for our drinks to arrive! I completely understand that they might be understaffed, but this was the third time we faced long waits and poor service here. I saw people waiting at the door for at least 20 minutes, and I even noticed a couple who had been seated go grab their own menus. I usually enjoy the breakfasts, which is why we keep coming back, but this experience might make it our last visit.

In the meantime, we ordered another round of drinks, only to realize that our drink order had been left at the bar and nobody was available to bring them to us. We eventually decided to get the drinks ourselves since there seemed to be a lack of staff to serve us. Overall, this was a disappointing experience. There was no management in sight, and it appeared that something was amiss with the restaurant staff, as we noticed they were turning away new customers due to a kitchen issue. If they continue to operate in this manner, I can't see them succeeding. Very poor service.

This cafe is usually outstanding in any part of London, but I was quite surprised this time because the service was not up to par. I'm not sure if the staff had experienced any conflicts among themselves, but they seemed to lack attention to detail when it came to customer service. It’s unfortunate because this venue is located in a well-known shopping center, and this kind of service really detracts from the overall experience!

I have to say that I am deeply disappointed. We waited a long time and queued up patiently for staff to at least speak to us, we would have understood if someone explained that they were busy, but it didn't look like it was packed hence why giving atmosphere 3/5). The two staff that were talking behind there counter looked across at us and one of them, who I am assuming was a supervisor or manager, lifted her hand up and indicated that she would be one minute she put up 1 finger). We continued to wait for another 10 minutes and people started to queue up behind us. Still no one arrived and we decided to go. This is unfortunate as I have been to other Cafe Rouges and they have been alot busier and was treated well. I have just come back from USA and I have to say that the customer is treated very well, they have a greeter and then other staff would wait on the customers. Maybe it is time for Cafe Rouge to adopt this way of dealing with it's customers and if they do, they need to do this much, much better. I will attempt again next time I come to Bluewater and will update this review, as I believe in giving a business another chance. Let's hope they take their potential customers seriously.

Very dissatisfied with the standard of their so called classic afternoon tea. It's the worst thing I've ever tasted. Presentation and hygiene was poor. The teacup were dirty, which had to be replaced twice. The sandwiches hardly had any fillings in them. Comparing to what was advertised on their website it definitely was not what was presented to us. This whole saga just spoilt the whole mothers day experience. Don't waste your money on the afternoon tea. The bread was old and stale. Which was just cut up baguettes with leafs in them. Upon poor and slow service the end result of the food was just a waste of time.